Distance Sales Agreement

1. PARTIES

1.1. SELLER

Title: Armi Turizm Ticaret İthalat İhracat Ltd. Şti. Address: Saray Neighborhood, Şirinevler Street, Besthome 20 Site No:16/B, Alanya / Antalya Phone: +90 545 302 92 07

1.2. BUYER – CUSTOMER

The name, surname, Turkish ID Number / Passport Number, phone number, address, and e-mail information of the BUYER–CUSTOMER are included in the RESERVATION FORM, WHICH IS AN INTEGRAL PART OF THIS AGREEMENT.

2. DEFINITIONS

Within the scope of this Agreement:

• SITE: The website www.turcafe.com, accessible online, where various services and content are offered within the framework determined by the Seller.
• Call Center: The call center reachable at +90 545 302 92 07.
• SELLER: Armi Turizm Ticaret İthalat İhracat Ltd. Şti.
• BUYER or CUSTOMER: The person(s) who purchase services via the website or Call Center.
• PROVIDER or HOTEL: Hotels providing accommodation services sold via the website or Call Center.
• PRODUCT/SERVICE: Products and services offered and sold by the Seller to the Customer.

3. SUBJECT OF THE AGREEMENT

The subject of this Distance Sales Agreement is the sale, purchase, and provision of accommodation services, the details of which (tour type, guest information, travel dates, price, payment method, etc.) are included in the RESERVATION FORM, WHICH IS AN INTEGRAL PART OF THIS AGREEMENT, in accordance with the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, and the determination of the mutual rights and obligations of the parties.

The BUYER declares and undertakes that they have been sufficiently informed about the basic characteristics of the product or service via the website www.turcafe.com, agencies, call center, or other information channels of the SELLER, and that they have obtained adequate information through these channels.

The full reservation amount is paid at the time of booking. If the full amount is not paid, the reservation will not be made. However, if a reservation is made despite an outstanding balance for any reason, the CUSTOMER shall be responsible for the entire reservation amount from the booking date. In case of incomplete payment, the SELLER may cancel the reservation and claim all damages arising from such cancellation from the CUSTOMER.

The service purchased by the CUSTOMER and its scope are specified in the voucher (hotel entry document), brochure, and Pre-Information Form delivered to the CUSTOMER together with these sales rules.

The CUSTOMER accepts and undertakes that the purchased goods or services fall within the scope of Article 15(g) of the Regulation on Distance Contracts, which includes accommodation, transportation of goods, car rental, food and beverage supply, and leisure activities to be performed on a specific date or period, as well as Article 15(ğ) concerning services performed instantly in electronic environments or intangible goods delivered instantly, and therefore THERE IS NO RIGHT OF WITHDRAWAL.

4. SERVICES AND PAYMENT INFORMATION

The total price of the accommodation service to be purchased or reserved, including taxes, is notified before the completion of the purchase and/or reservation process.

The CUSTOMER shall not be responsible for any additional costs, expenses, commissions, or fees under any name that may be charged by intermediary institutions such as banks, particularly for credit card transactions.

Once the CUSTOMER approves the service purchase, the service amount (including taxes and other charges) is charged to the credit card used for payment. The credit card holder is not required to be one of the guests staying at the accommodation.

Some products or services of the SELLER may now or in the future be subject to separate payments and may be excluded from the purchased service.

Information regarding the Product/Service subject to sale (Product Name, Quantity, Unit Price including VAT, Total Sales Price including VAT, Total Amount, Payment Method and Plan, Invoice Address, etc.) is included in the RESERVATION FORM, WHICH IS AN INTEGRAL PART OF THIS AGREEMENT.

By confirming the reservation, the CUSTOMER declares and accepts that they have been informed of and approved all details, including the total price inclusive of VAT.

5. GENERAL PROVISIONS

The CUSTOMER accepts and declares that prior to the conclusion of this Agreement, they were clearly and understandably informed via the internet or call center about the basic characteristics of the Product and Services, the total sales price including all taxes, payment method, and the full trade name, address, contact details, and MERSIS number of the SELLER, as detailed in Article 3 and the RESERVATION FORM, WHICH IS AN INTEGRAL PART OF THIS AGREEMENT, that they confirmed such information electronically and/or via phone or e-mail, and subsequently approved the reservation and the Agreement.

All prices and fees under this Agreement include VAT and all other taxes.

6. RIGHTS AND OBLIGATIONS OF THE PARTIES

6.1.

The CUSTOMER acknowledges that they have been informed about the characteristics of the purchased service via the Pre-Information, Pre-Information Form, and/or brochure.

6.2.

The parties declare and accept that they comply with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts in addition to the terms of this Agreement.

6.3.

The CUSTOMER accepts that they have also accepted these accommodation sales rules on behalf of other participants traveling with them, that they are responsible for providing accurate personal information (name-surname, ID number, passport number, address, credit card details, etc.) of such participants, and that they are responsible for informing other participants about the pre-information and brochure content. Any dispute arising in this scope shall make the CUSTOMER solely legally responsible.

6.4.

The CUSTOMER accepts that all responsibility for baggage and its contents belongs to them and that the SELLER/PROVIDER and/or their employees have no legal or criminal liability for lost, stolen, or damaged items.

6.5.

By signing, the CUSTOMER undertakes to comply with the laws, customs, and rules of the accommodation facility and accepts full personal responsibility for any material or moral, legal or criminal damages arising from actions endangering third parties. In such cases, no refund shall be granted.

6.6.

The CUSTOMER accepts that all extra food, beverages, personal expenses, and services outside the scope of the purchased accommodation shall be paid by them.

6.7.

In cases arising from the CUSTOMER’s fault, third-party actions, force majeure (adverse weather conditions, road closures, strikes, terrorism, fog, war risk, unforeseeable technical issues, etc.), the CUSTOMER accepts that no compensation claim shall arise.

6.8.

If the bank or financial institution does not pay the service fee to the SELLER due to unauthorized or unlawful use of the credit card not caused by the SELLER, the CUSTOMER shall be responsible for the disputed amount together with statutory interest.

6.9.

If the SELLER/PROVIDER unjustly refrains from providing the service, all payments made by the CUSTOMER shall be refunded within 14 days.

6.10.

Refunds shall be made only to the credit card or bank account used for payment.

6.11.

If the CUSTOMER notifies cancellation at least 15 days (inclusive) prior to service commencement, the full amount paid shall be refunded, excluding mandatory taxes and a 5% bank commission for credit card payments.

6.12.

If cancellation is notified between 8–14 days (inclusive) prior to service start, 50% of the amount shall be charged; if less than 8 days remain, the full amount shall be charged. Services purchased under a NON-REFUNDABLE DISCOUNTED PAYMENT option are not refundable.

6.13.

Date change requests are deemed as cancellation and shall be evaluated according to the above periods.

6.14.

If changes are requested during special discount periods (early booking, etc.), the new reservation shall be priced according to the applicable rates at the time of change.

6.15.

The SELLER/PROVIDER shall respond to change requests within its available capacity.

6.16.

Child discounts apply only when children stay in the same room with parents. Age verification may be required at hotel check-in.

6.17.

The CUSTOMER may not transfer the purchased service to third parties under any circumstances.

6.18.

If the CUSTOMER does not notify participation within 24 hours after missing the service start, all reservations may be canceled without refund.

6.19.

The SELLER/PROVIDER may cancel tours before service start, in which case the paid amount shall be refunded within 14 days.

6.20.

The CUSTOMER is responsible for notifying changes in contact information.

6.21.

If the CUSTOMER is a minor, non-refundable cancellation conditions shall apply.

6.22.

Hotel check-in time is 14:00 at the earliest and check-out time is 12:00 at the latest.

6.23.

If the CUSTOMER disrupts hotel order or service rules, the SELLER/PROVIDER may request the CUSTOMER to leave without refund.

6.24.

In credit card payments, the SELLER’s trade name shall appear on the statement. The most recent agreement supersedes previous agreements.

7. COMMERCIAL ELECTRONIC MESSAGE CONSENT

The CUSTOMER consents to receiving commercial electronic messages (e-mail, SMS, etc.) regarding services, campaigns, and promotions in accordance with Law No. 6563. Consent may be withdrawn at any time.

8. PROCESSING OF PERSONAL DATA AND EXPLICIT CONSENT

The CUSTOMER accepts that personal data are processed in accordance with Law No. 6698 and consents to such processing by approving this Agreement.

9. EVIDENCE AGREEMENT

All electronic records, databases, cloud systems, commercial books, and records of the SELLER/PROVIDER shall constitute binding and exclusive evidence pursuant to Article 193 of the Turkish Code of Civil Procedure.

10. AMENDMENT OF THE AGREEMENT

No provision of this Agreement may be amended unless explicitly authorized and agreed in writing.

11. NOTIFICATIONS

Addresses specified herein shall be deemed valid for all notifications unless updated in writing within 3 days.

12. RIGHT OF WITHDRAWAL

The CUSTOMER acknowledges that no right of withdrawal exists pursuant to Article 15 of the Regulation on Distance Contracts.

13. DISPUTE RESOLUTION

Consumer Arbitration Committees and Consumer Courts shall have jurisdiction as per legal thresholds; otherwise, Istanbul Courts and Enforcement Offices are authorized.

14. FINAL PROVISIONS

A 5% bank commission shall be deducted for refunds made via credit card.

15. EFFECTIVE DATE

This Agreement enters into force upon approval by the CUSTOMER and remains valid until service fulfillment.

16. ANNEX

The RESERVATION FORM AND ITS CONTENTS are an integral part of this Agreement. The CUSTOMER accepts the Reservation Form and Agreement as a whole.